FAQs

We accept Visa & Mastercard credit & debit cards, American Express, Maestro, Apple Pay, Google Pay, Klarna, PayPal, and Shop Pay.

To be the first to know about our latest offers and promotions, sign up to DURANGO and get a welcome discount code!

Please note that discount codes are not valid in conjunction with any other offers and are only applicable to full-priced merchandise. All discount codes are provided by us, we do not use third parties.

In the unfortunate event that your discount code is not working, we recommend you check the offer expiry date. Please note that discount codes are not valid in conjunction with any other offers and are only applicable to full-priced merchandise. All discount codes are provided by us, we do not use third parties. Unfortunately, we cannot apply discounts to orders that have already been placed. If your code is still valid, you can use it on your next order.

If you have signed up to our emails, you will shortly receive an email with your welcome code. It could take up to 20 minutes for the email to reach your inbox depending on your email provider. If you do not receive the email, please check your spam folder.

If you still have any issues, please contact help@durangoboots.co.uk and we will be happy to assist.

If you are having trouble completing your payment at our checkout, please check that you are entering your payment details exactly as they are shown on your debit or credit card. Please ensure that the billing address matches to where your card is registered.

If your card has been unexpectedly declined, we would advise you to contact your card issuer for clarification.

If you are still unable to place an order, please contact help@durangoboots.co.uk and we will be happy to assist.

We don’t currently offer gift cards, but we are working on it!

Sign up to DURANGO to be the first to know.

When your order and payment goes through, you will be directed to a confirmation page. You will then receive an order confirmation email. It could take up to 20 minutes for the email to reach your inbox depending on your email provider. If you do not receive the email, please check your spam folder.

As soon as your order is dispatched, you will receive an email from the courier with your tracking number. The tracking number will take you to the courier's website to check the whereabouts of your parcel.

We are committed to getting your order processed and dispatched as soon as possible.

Soon after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the details on the order.

Please call us immediately on our customer services number +44 (0) 1452 687 834 and we will attempt to intercept it.

If we are unable to intercept it, you may return unworn products within 30 days from receipt of goods.

Items can be dispatched from multiple locations, so they may arrive at different times.

If all expected deliveries have arrived but you are still missing part of your order, please contact help@durangoboots.co.uk and we will be happy to assist.

If you believe you have received the wrong item or an item in the incorrect size or colour, please contact help@durangoboots.co.uk. To help us investigate this quicker, please include the order number, images of the item you have received and an image of the inside label.

In the unlikely event that you receive a faulty item, please contact help@durangoboots.co.uk to help us investigate this quicker, please include the order number, the name of the item, a description and images of the fault.

Please do not return your item before contacting help@durangoboots.co.uk as we are unable to credit postage costs. Please do not attempt to fix or repair the item as this will invalidate your warranty.

On occasion, we might find that the item you ordered is no longer available. In the rare occurrence that this happens, we will sadly have to cancel your order and issue a full refund. Your refund will show in your bank account within 5 to 7 working days as this depends on your bank’s processes.

You will receive an email notification with details of the cancellation.

Saver Delivery normally takes 3-4 days for mainland UK postal addresses.

Express Delivery will normally arrive the next working day. This applies only to mainland UK postal addresses. Please see more details here.

As soon as your order is dispatched, you will receive an email from the courier with your tracking number. The tracking number will take you to the courier's website to check the whereabouts of your parcel.

If you order more than one item, they could be dispatched from different locations and therefore arrive at different times. You will receive dispatch notifications from the courier with tracking for each individual parcel.

The tracking number will take you to the courier's website to check the whereabouts of your parcel.

We will gladly accept your return of unworn merchandise purchased from
www.durangoboots.co.uk within 30 days from receipt of your order. Click here for full details.

We do not currently offer exchanges for items you wish to return for a different item or size.

If you wish to order a different pair or change the size of your product, we advise that you return the item to us and place an additional order to avoid delay and disappointment.

Once we receive your return in our warehouse, please allow 5 to 7 working days for a refund to be reflected in your account, as this depends on your bank’s processes. We do not credit for delivery costs incurred during your purchase.

Your refund will be processed within 14 days of your item/s being received, verified, and checked. A confirmation email is sent when the refund has been processed. Please allow 5 to 7 working days for a refund to be reflected in your account as this depends on your bank’s processes. We appreciate your patience while we work to process your return.

Yes, Durango boots generally fit true to size, and most customers choose their usual shoe size. However, they should feel snug at first, especially across the top of the foot (instep). This is normal for authentic cowboy boots, as the leather will soften and mould to your foot over time for a more
comfortable fit.

A properly fitting cowboy boot should feel snug across the instep, with enough room in the toe box to move your toes comfortably. You may notice a slight 'pop' as your heel settles into place when putting the boots on, which indicates a secure fit.

Cowboy boots are designed without laces or zips, so they rely on a snug fit across the instep to hold your foot securely in place. It is normal for new boots to feel tight and slightly difficult to pull on at first. As the leather breaks in, they will become easier to wear while maintaining a secure fit.

Yes, Durango boots are designed for long-lasting comfort. Many styles feature cushioned footbeds, supportive midsoles and stability systems to help reduce foot fatigue during extended wear.

Yes, like most quality leather boots, Durango boots may require a short break-in period. The leather softens and moulds to your foot over time, improving comfort with wear.

Yes, cowboy boots should feel snug when new, particularly across the instep. They should not feel painful, but a close fit is important to keep your foot secure. Over time, the leather will stretch
slightly and adapt to the shape of your foot.

Yes, a small amount of heel slip is normal when cowboy boots are new. This usually reduces as the sole and leather soften with wear, allowing the boot to move more naturally with your foot.

TIPS FOR MEASUREMENT

Measure your feet regularly as they can change shape and size over time. Different styles use different lasts in construction therefore sizing may vary with a new style. Feet are 3-dimensional, any measuring device can only approximate your true size.

Yes, many Durango boots are available in half sizes, depending on the style. The Durango size range typically includes both full and half sizes to help you find a more precise fit. I f your preferred style is not available in a half size, you can often choose the nearest full size based on your fit preference.

Durango boots are typically made in a standard width, but some styles are available in wider fittings. Cowboy boots are designed with a snug fit across the instep and a roomier toe box, which can suit some wider feet. If you need extra room, you can use the Foot Width filter to find styles available in wider fittings.

Clean your Durango boots with a soft brush or damp cloth and allow them to air dry naturally. Applying a leather conditioner regularly can help maintain suppleness and extend the life of the boots.

Our products are manufactured to the highest standard and quality checked throughout the process, and again prior to leaving the factory. We offer a limited one-year warranty for products purchased through our website www.durangoboots.co.uk

Please see full details here.

If you subscribe to our newsletter, you will be the first to know about the latest styles and sales promotions available on www.durangoboots.co.uk. Sign up to Durango and get a welcome discount code!

If you wish to unsubscribe from our newsletter, you can unsubscribe the following ways:

1) Unsubscribe using the link at the bottom of the emails we send to you

2) Contact our customer service team at help@durangoboots.co.uk and one of our team members will be able to assist.

If you are having trouble signing into your account, make sure you are using the same email address and password you registered with – you may have more than one account so please check. If you can’t remember your password, click on the ‘Forgot password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

If you still can’t sign in, please contact our customer service team at help@durangoboots.co.uk and one of our team members will be happy to assist.